Terms and Conditions

Important stuff to know
All of our coaching, workshops, events and services are tailored, designed and delivered with love and attention, and we are devoted to ensuring the highest quality and a wonderful experience. If you are purchasing services rendered with Gaynor Lowndes, please choose wisely.

Terms and Conditions of Working with Recruitment Training Co Pty Ltd trading as Gaynor Lowndes

Recruitment Training Co Pty Ltd trading as Gaynor Lowndes (Gaynor Lowndes) is an Australian Company limited by shares and is located at Sanctuary Cove QLD 4212, with ACN 658 931 643 and can be contacted via phone on +61403212643 or via email or through our contact form. These terms and conditions (Terms and Conditions) govern your conduct on our website and your interactions with Gaynor Lowndes (the Business).

By accessing this site, you are indicating your acknowledgment and acceptance of these Terms and Conditions. These Terms and Conditions are subject to change by the Business at any time in its discretion. Your use of this site after such changes are implemented constitutes your acknowledgment and acceptance of the changes. Please consult these Terms and Conditions regularly.

Product Delivery
Upon purchase of our digital product, you will receive a link that will allow you to directly download your purchased product from our site.,

Upon purchase of our coaching or services, you will receive a link to book in for your session with Gaynor. The link will include all materials and information you need to get started.

Should you experience any issues with downloading our digital products or coaching or services, please don't hesitate to contact us immediately on +61403212643, or by emailing hello@gaynorlowndes.com.au and we will endeavour to assist you as soon as possible.

Credit Card Security
All transactions are processed via a third party PCI Compliant provider, and your details are completely safe and confidential.
Should the Business retain any personal information from you, such information will be held and stored in accordance with the Australian Privacy Principles.

Access to this site
You agree to use this site only for the lawful purposes described in more detail in the “Terms of Use” as displayed on the website. You agree not to take any action that might compromise the security of the site, render the site inaccessible to others or otherwise cause damage to the site or the Content. You agree not to add to, subtract from, or otherwise modify the Content, or to attempt to access any Content that is not intended for you. You agree not to use the Site in any manner that might interfere with the rights of third parties.

To access this site or some of the resources it has to offer, you may be asked to provide certain registration details or other information. It is a condition of your use of this site that all the information you provide on this site will be correct, current, and complete. Any and all information provide by you to us will be held in accordance with the Australian Privacy Principles.

If we believe the information you provide is not correct, current, or complete, we have the right to refuse you access to this site or any of its resources, and to suspend or terminate your access at any time, notified via email.

Proprietary information

Trademarks
The material and Content accessible from this site, and any other World Wide Web site owned, operated, licensed, or controlled by the Business is the proprietary information of the Business or the party that provided the Content to the Business, and the Business or the party that provided the Content to the Business retains all right, title, and interest in the Content. Accordingly, the Content may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of the Business, or unless authorised in writing elsewhere on our site, except that you may print out a copy of the Content solely for your personal use. You are prohibited from using any of the marks or logos appearing throughout the site without the express written permission of the Business.

Copyrights
This site and its Content is protected by Australian and/or foreign copyright laws, and belong to the Business or its partners, affiliates, contributors or third parties. The copyrights for the Content are owned by the Business or other copyright owners who have authorised their use on this site. You may download and reprint Content for non-commercial, non-public, personal use only (If you are browsing this site as an employee or member of any business or organisation, you may download and reprint Content only for educational or other non-commercial purposes within your business or organisation, except as otherwise permitted by the Business, for example in certain password-restricted areas of the site). You may not manipulate or alter in any way images or other Content on the site.

Hyper-links
This site may be hyper-linked to other sites which are not maintained by, or related to, the Business. The inclusion of any hyper-link to a third-party site does not imply endorsement, sponsorship or recommendation by the Business of that site. Hyper-links to such sites are provided as a service to users and are not sponsored by or affiliated with this site or the Business. The Business has not reviewed any or all of such sites and is not responsible for the content of those sites. The Business also makes no representations about the availability of hyper-linked sites. Hyper-links are to be accessed at the user’s own risk, and the Business makes no representations or warranties about the content, completeness or accuracy of these hyper-links or the sites hyper-linked to this site. If you hyper-link to a site, please be aware that you will leave the Business' web site and will become subject to the rules and conditions of the linked site(s). We recommend that you make yourself aware of the Terms of Use of any sites you link to from the Business site.

Submissions
You hereby grant to the Business the royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content, remarks, suggestions, ideas, graphics, or other information communicated to the Business through this site (together, hereinafter known as the “Submission”), and to incorporate any Submission in other works in any form, media, or technology now known or later developed. The Business will not be required to treat any Submission as confidential and may use any Submission in its business (including without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind and will not incur any liability as a result of any similarities that may appear in future Business operations. By making a Submission, you are guaranteeing to us that you have the legal right to post the content in the Submission and that it will not violate any law or the rights of any person or entity. The Business will treat any personal information that you submit through this site in accordance with its Privacy Policy as set forth on this site.

Child safety
Protecting the online privacy of children is especially important to us, and as such we closely follow the Privacy Act 1988 [Cth] and also, guidance provided by the Australian Information Commission. Should any user be under the age of 15 years, we in our sole discretion will decide if that individual has the capacity to consent to the Business’ Terms of Use and provide personal information, which will be assessed on a case-by-case basis. Should it be our position the person under 15 years lacks the capacity to make any such decisions regarding our Terms of Use, it will be a requirement of this individual to obtain parental consent. Should it not be practical for us to assess the individuals capacity, it then is the Business’ requirement for that individual to be at least 15 years of age.
Our Business does not knowingly collect or solicit personal information about children, except with their parent’s express consent. If we ever include children under the age of 15 as part of our intended site audience, those specific web pages will be clearly identified and provide an explicit privacy notice; and we will provide processes to obtain parental approval, provide access to information and allow parents to request removal of their children’s personal information.

Downloading material
You understand that the Business cannot and does not guarantee or warrant that files available for downloading from the Internet will be free of viruses, worms, Trojan horses or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this site for the reconstruction of any lost data. Our Business does not assume any responsibility or risk for your use of the Internet.

Disclaimer
The business makes no express or implied warranties, representations or endorsements whatsoever with respect to the site, the service or the content. the Business expressly disclaims all warranties of any kind, express, implied, statutory or otherwise, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, with regard to the site, the service, the content, and any product or service furnished or to be furnished via the site. The Business does not warrant that the functions performed by the site or the service will be uninterrupted, timely, secure or error-free, or that defects in the site or the service will be corrected. the business does not warrant the accuracy or completeness of the content, or that any errors in the content will be corrected. the site, the service and the content are provided on an “as is” and “as available” basis.

Limitation on liability
The Business, its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, and officers will not be liable for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other damages, including loss of revenue or income, pain and suffering, emotional distress, or similar damages, even if business has been advised of the possibility of such damages. Under no circumstances will the collective liability of the Business and its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents and officers, to any party (regardless of the form of action, whether in contract, tort, or otherwise) exceed the greater of $100 or the amount you have paid to the Business for the applicable content, product or service out of which liability has arisen.

Indemnity
You will indemnify and hold the Business, its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (hereinafter known as the “Indemnified Parties”) harmless from any breach of these Terms and Conditions by you, including any use of Content other than as expressly authorised in these Terms of Use. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorised use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and legal fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this site. Information you provide You may not post, send, submit, publish, or transmit in connection with this site any material that:

you do not have the right to post, including proprietary material of any third party;
advocates illegal activity or discusses an intent to commit an illegal act;
is vulgar, obscene, pornographic, or indecent;
does not pertain directly to this site;
threatens or abuses others, libels, defames, invades privacy, stalks, is, racist, abusive, harassing, threatening or offensive;
seeks to exploit or harm children by exposing them to inappropriate content, asking for personally identifiable details or otherwise;
infringes any intellectual property or other right of any entity or person, including violating anyone’s copyrights or trademarks or their rights of publicity;
violates any law or may be considered to violate any law;
impersonates or misrepresents your connection to any other entity or person or otherwise manipulates headers or identifiers to disguise the origin of the content;
advertises any commercial endeavour (e.g., offering for sale products or services) or otherwise engages in any commercial activity (e.g., conducting raffles or contests, displaying sponsorship banners, and/or soliciting goods or services) except as may be specifically authorised on this site;
solicits funds, advertisers or sponsors;
includes programs which contain viruses, worms and/or Trojan horses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications;
disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise act in a way which affects the ability of other people to engage in real time activities via this site;
includes MP3 format files;
amounts to a ‘pyramid’ or similar scheme;
breaches any policy or regulations established from time to time regarding use of this site or any networks connected to this site; or
contains hyper-links to other sites that contain content that falls within the descriptions set forth above.

Although under no obligation to do so, the Business reserves the right to monitor use of this site to determine compliance with these Terms of Use, as well as the right to remove or refuse any information for any reason. Notwithstanding these rights, you remain solely responsible for the content of your Submissions. You acknowledge and agree that neither the Business nor any third party that provides Content to the Business will assume or have any liability for any action or inaction by Business or such third party with respect to any Submission.

Security
Any passwords used for this site are for individual use only. You will be responsible for the security of your password (if any). The Business will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that the Business considers insecure, the Business will be entitled to require the password to be changed and/or suspend or terminate your account. You are prohibited from using any services or facilities provided in connection with this site to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. If you become involved in any violation of system security, the Business reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents. The Business reserves the right to investigate suspected violations of these Terms and Conditions of any Terms of Use. The Business reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing the Business to disclose the identity of anyone posting any email messages, or publishing or otherwise making available any materials that are believed to violate these the Terms and Conditions or Terms of Use. By accepting this agreement, you waive and hold harmless The Business from any claims resulting from any action taken by the Business during or as a result of its investigations and/or from any actions taken as a consequence of investigations by either the Business or law enforcement authorities.

Miscellaneous
These Terms of Use will be governed and interpreted pursuant to the laws of Queensland (QLD) and Australia, notwithstanding any principles of conflicts of law. You specifically consent to the personal jurisdiction of QLD in connection with any dispute between you and the Business arising out of these Terms of Use or pertaining to the subject matter hereof. The parties to these Terms of Use each agree that the exclusive venue for any dispute between the parties arising out of these Terms of Use or pertaining to the subject matter of these Terms of Use will be in the state and/or federal courts in Brisbane, QLD.

If any part of these Terms and Conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. These Terms and Conditions and Terms of Use constitute the entire agreement among the parties relating to this subject matter. Notwithstanding the foregoing, any additional terms and conditions on this site will govern the items to which they pertain. The Business may revise these Terms and Conditions at any time by updating this posting.

Refunds
All of our products, workshops, events and services are tailored, designed and delivered with love and attention, and we are devoted to ensuring the highest quality and a wonderful experience.

If you are purchasing services rendered with Gaynor Lowndes, please choose wisely! We do not offer refunds for services rendered, however, contracts are always negotiable and if you wish to cease an agreement, you can simply give 30 days notice in writing.

If you purchase a digital product and you are unhappy with your purchase, upon our discretion we do welcome refunds, within the allocated refund period. However, due to the nature of intellectual property, we simply ask that you can provide evidence you have made an attempt to make our products work for you, and not simply downloaded the information and asked for a refund. Generally, you will have a 30-day refund period window within which we are happy to organise a refund.

If you have any questions about, or concerns regarding our refund policy, or you would like to contact us to arrange a refund or exchange or otherwise, please email us at hello@gaynorlowndes.com.au, or, contact us through our contact form.

Training, Workshop and Event Terms and Conditions

Use of your image
By making a booking you are agreeing to having photographs and video taken of you while participating in a Gaynor Lowndes training, workshop or event. You agree to assign the rights to the use of the image to Gaynor Lowndes for the purpose of promoting the Business through Gaynor Lowndes, it's associated suppliers and other marketing platforms in perpetuity. You acknowledge there will be no compensation for the use of your image or likeness. For further information please see our Terms of Use on content use.

Payment
Payment is required at the time of booking. No admittance will be granted where payment has not been received in full, unless a prior arrangement has been made in writing with Gaynor Lowndes.

GST
Gaynor Lowndes is registered for GST therefore GST is charged and will be included in your receipt .

Privacy
Registration will require you to supply information for booking, insurance and payment purposes.
Please read our Privacy Policy here with regard to your personal data.
A link to our Privacy Policy can be found on every page in the footer of the website.

Privacy Act Note
Our workshops and events are promoted by a number of supporting organisations that may send you marketing material for our workshops and events on our behalf. If you do not wish to receive direct mailings from Gaynor Lowndes please email us at hello@gaynorlowndes.com.au. We will then remove your details from any of our internal mailing lists but cannot guarantee that you won't receive information about our workshops and events from supporting organisations.

Contact by 3rd Party Notice
From time to time Gaynor Lowndes makes our attendee lists available to partners and sponsors of specific workshops and events. If you do not wish to be contacted directly by 3rd party partners and/or sponsors, please email us at hello@gaynorlowndes.com.au. We will then remove your details from our 3rd party mailing lists.

Cancellations
Should you need to cancel a booking, or in exceptional circumstances Gaynor Lowndes cancels a workshop, our refund policy is below.

Refund Policy
7 days prior
Participants may cancel their booking up until 7 days prior to the workshop or event. Gaynor Lowndes will refund the full amount less a 10% processing fee. Transfer to another participant is preferred.

3-6 days prior
Cancellations received less than 7 days before a workshop or event will incur a 30% administration and processing fee.
Transfer to another participant is preferred.

2 or less days prior
Cancellations received less than 48 hours prior to a workshop or event will not be eligible for a refund.

Transfer of booking
All bookings are transferable to third parties wishing to attend the event A $50 transfer fee will be incurred.
Transfers are be requested in writing by the registered person to hello@gaynorlowndes.com.au.
The booking will be assigned to the new person unless otherwise specified.
The new person’s details are to be provided on the applicable registration form at the time the request to transfer is made. No transfer will be completed without receiving the new person’s details.
While every effort will be made, we cannot guarantee accommodating special dietary requirements for transfers of participants.
Transfers cannot be made less than 24 hours prior to a workshop or event.

Cancellation of a workshop or event by Gaynor Lowndes
Gaynor Lowndes reserves the right to alter or cancel, without prior notice, any of the arrangements relating directly or indirectly to a workshop or event, for any circumstances beyond Gaynor Lowndes’ reasonable control. This includes the cancellation of a workshop or event itself.

In the exceptional circumstance that a workshop or event is cancelled, Gaynor Lowndes will reschedule the workshop or event in the first instance.
Gaynor Lowndes's maximum liability is limited to a full refund of the booking fee.
Gaynor Lowndes accepts no additional liability for travel, accommodation or any other additional costs incurred.